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Archive for the ‘patient advocates and navigators’ Category

Let’s Talk About Excellence in Patient and Health Advocacy

February 26, 2012 2 comments

This post has been moved:

https://advoconnection.wordpress.com/2012/02/26/lets-talk-about-excellence-in-patient-and-health-advocacy/


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Patient Advocates, Income Tax Deductions and Guide Dogs

February 20, 2012 Leave a comment

Yes – it’s early in the tax season in the United States.  Some of us have probably already filed our income taxes. Some have piled up those 1099s and W-2s and are mustering up the courage to make an appointment with our tax preparers.  And others are saying, “Please don’t remind me!”

But let’s not forget – it’s tax season for our clients, too, many of whom have accumulated enough medical expenses that they may be asking whether or not they can deduct your health or patient advocacy, navigation or medical billing review services from their taxes.

Good question, right?  Have you ever thought of yourself as someone else’s tax deduction?  (Well – OK – your parents took deductions for you, but….)  That’s what we need to know….  are patient or health advocates’ or navigators’ services deductible from income taxes?

The answer is – maybe, and maybe not.  For 2011 taxes (filed in 2012) there is no real answer, but there are definite possibilities.

 

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This post has moved.  Find it in its new location at:

http://advoconnectionblog.com/2012/02/20/patient-advocates-income-tax-deductions-guide-dogs/

 

When Is Potential Competition the Best Thing That Ever Happened to Your Business?

February 12, 2012 7 comments

One of my favorite restaurants is an Italian place called Dominick’s. The food is always delicious, the pasta, sauces and dishes are homemade (you cannot beat their meatballs!), the wait staff is always friendly and the prices are fair, too.  It’s a family place, with a busy bar and a glass-fronted bakery case with the most sinful-looking desserts. There’s only one Dominick’s, and sometimes it’s so busy that the wait can be well more than an hour. (I’ll bet you have a Dominick’s in your town, too, even if it’s called Antonio’s, Nick’s or Enzo’s – great places to eat!)

Just up the same boulevard as Dominick’s is the Olive Garden.  Of course, the Olive Garden is an Italian restaurant, too.  Even though the food is quite different, it’s also excellent. There are many similarities to Dominick’s; the Olive Garden is a family place, may require a long wait and often sports a busy bar.

But as we all know, the big difference between Dominick’s and the Olive Garden is the difference between the personal and the corporate. There is one and only one Dominick’s.  There are hundreds of Olive Gardens. While you might find very personalized service and delicious food in both restaurants, their approach to their businesses and how they grow their success is very different.  Yet, they co-exist up the street from each very nicely, both serve their customers very well, and both are very successful.

So now you’re wondering what Dominick’s and the Olive Garden have to do with health and patient advocacy, right?

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This post has moved.  Find it in its new location at:

http://advoconnectionblog.com/2012/02/12/when-is-potential-competition-the-best-thing-that-ever-happened-to-your-business/

Coopetition – But Don’t Give Away the Farm

January 16, 2012 2 comments

Many of you know that prior to devoting my career to patient empowerment and patient advocacy, I owned a marketing company that worked specifically with professionals and small businesses. I had clients of every flavor, from manufacturing companies to hair salons, from lawyers to book authors, to cookie-bakers and small distribution companies – a gamut.

An important part of my work was mentoring – helping others who wanted to be in business grasp the basic concepts that were necessary, helping them apply those concepts to their own fields, then jump in with both feet. I truly enjoyed the many “a-ha” moments my mentoring created.

I heard one day from one of my mentees (I’ll call her Carla), a hairdresser.  Her shop had been open for about two years, was doing well, was very popular, and she was just getting ready to sink some big money into expanding it.  More space, new services, high-end products, additional personnel and more. Gangbusters.

About six months before that call, a young woman, Laura, had contacted her, asking to interview Carla about owning a shop.  Carla invited her to stop by and the two chatted for about an hour. She had enjoyed the experience and felt they had a lot in common.

But now Carla was beside herself. So upset!

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This post has moved.  Find it in its new location at:

http://advoconnectionblog.com/2012/01/16/coopetition-but-dont-give-away-the-farm/

Watching the Headlines for Opportunities

January 8, 2012 1 comment

A link on Twitter precipitated today’s post and idea for you.  It contains a challenge, too!  See below.

The tweet linked to a news article: A second set of eyes cuts errors at HCMC.  It tells about an initiative at Hennepin County Medical Center (Minneapolis) that cut the medication errors found in patients’ discharge paperwork from 92 percent – to zero. 0.  Nada. No medication errors.  Impressive.

Now, if you or your patient-client happens to be discharged from Hennepin County Medical Center, that’s great news.

But the article got me wondering – what about the other 99.999 percent of discharged hospital patients in the world?  How many other hospitals have such horrendously dangerous medication error rates in the discharge paperwork given to their departing patients?

And then an a-ha moment…  Read more…

A One Word Resolution for All Advocates

January 2, 2012 6 comments

Greetings at the top of new year, with hopes you had a great holiday season and you’re getting prepped for success in 2012.

I always feel a bit of inertia after taking a break, or a vacation, or when my world has slowed down for some deep breath-taking for awhile…. that is, my body at rest still wants to stay at rest!  And when I hear about “resolutions” – geesh – that sounds too much like work.

So, as we are bombarded by media talking about this resolution or that, I have one simple one for many of you – not much work at all.  There will be some of you who find this suggestion already ingrained in your lexicon.  But for others, it’s a habit worth breaking, or a good one worth establishing, for a few different reasons.

That habit is breaking the use of the word “patient” when we talk about the people we work with.  If you use that term, then today is your day to stop.  Instead, shift to using the word “client.”

Why?  Read more…

Why We Should Avoid Using the Title “Certified Patient Advocate”

December 11, 2011 4 comments

It’s a big question among patient and health advocates – whether or not someone is considered “certified” as a patient advocate. Last week I answered a question that came from an advocate about why someone would bother taking a course or finishing a program if they wouldn’t be considered “certified” at the end….

But there are even bigger considerations – some food for thought for those who disagree with my stand about claiming certification.

I believe the use of “Certified Patient Advocate,” in these early stages of the profession’s development has the potential of hurting both you, as an individual advocate, and the potential of hurting the profession, too.

Here’s why that “certified” title hurts both the profession and you, too:

Read more…